Richmond Mall will move to the Covid -19 Protection Framework, at the Orange light setting from Friday the 3rd December 2021.

All stores will be open normal trading hours - Monday to Friday 9 am - 6 pm, Saturday 9 am - 5 pm and Sunday 10 am - 4 pm.

Richmond Mall will not be checking Vaccination Certificates on entry. Customers of all Vaccination statuses will need to enter Richmond Mall to gain access to essential services.

Retailers, Hospitality and Close Contact businesses will follow guidelines as set out in the Covid Protection Framework.

A friendly reminder that masks are mandatory for everyone over 12 years and are to be worn inside Richmond Mall and retail stores (unless a person is exempt).

Read here for more information:

Information Desk

The Information Desk is situated in a kiosk outside The Hair Boutique. Our friendly staff are here to help you with any problems or questions regarding the Richmond Mall. We offer a wide range of services from the Information Desk including the sale of Richmond Mall gift vouchers, photocopying, faxing, laminating, binding and charge bars for recharging portable devices.

Wheelchairs and a stroller are available free of charge for customers. Free gift wrapping is available for all gifts bought at Richmond Mall all year round. In December we have a dedicated gift wrapping kiosk as well to help with the increased demand for gift wrapping.

We have an outlet for Ticket Direct, selling tickets for shows and sporting events and an outlet for the State Cinema selling movie tickets. Community groups also sell their tickets through the Information Desk e.g. A&P Show, Top of the South Speedway, Nelson Male Voice Choir, Garden Trails etc.

The Information Desk is the go-to place for information on School Holiday programmes and Richmond Mall promotional details.

For any lost property check at the Information Desk.